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Live chat Email us Service Code: 9028789221
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Reviewed: Wed, Jun 5, 2024
About Routes: 2.0 /10
Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.
About QEEQ: 10.0 /10

Relevant Reviews on Routes Toronto Airport

Janice Christy

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Reviewed: Tue, Aug 27, 2019
About Routes: 2.0 /10
Too far from the airport, inconvenient to pick up the car.

V.PHAM

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Economy | Toyota Yaris or similar
Reviewed: Wed, Sep 28, 2022
“Car was excellent, except unable to contact Routes car rental service desk”
About Routes: 9.0 /10
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.
About QEEQ: 8.0 /10
I contacted QEEQ help lines couple times, they have been helpful.

AKG

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jan 16, 2020
“Bitter sweet”
About Routes: 10.0 /10
Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up
About QEEQ: 10.0 /10
Great

ap

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Aug 24, 2019
“See my comments for Routes”
About Routes: 9.3 /10
I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.
About QEEQ: 10.0 /10
All well

P.Konechny

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Economy | Kia Rio or similar
Reviewed: Fri, Aug 31, 2018
“A Beautiful Drive”
About Routes: 10.0 /10
Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.

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