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Live chat Email us Service Code: 1319168169
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Reviewed: Wed, Jun 5, 2024
About Routes: 2.0 /10
Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.
About QEEQ: 10.0 /10

Relevant Reviews on Routes Toronto Airport

Ira Julia

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Reviewed: Mon, Jun 3, 2024
About Routes: 2.0 /10
The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

H.Chan

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Compact | Toyota Corolla or similar
Reviewed: Sun, Dec 1, 2019
“Good value for money, but a little far from the airport”
About Routes: 8.7 /10
Why can't you have all your cars filled up when handing to a customer?
About QEEQ: 10.0 /10

M.Montgomery

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Special SUV | Jeep Wrangler or similar
Reviewed: Sun, May 19, 2019
“I did not get the car I wanted was disappointed cause I was looking forward to the Jeep”
About Routes: 8.0 /10
If you rent a car and it’s should be the car you rent and I did not get that
About QEEQ: 8.0 /10

L.Koshy

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Economy | Kia Rio or similar
Reviewed: Sun, Dec 30, 2018
About Routes: 10.0 /10
The best car rental experience. The staffs are extremely friendly and helpful. Vehicles are always very good.
About QEEQ: 10.0 /10

P.Konechny

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Economy | Kia Rio or similar
Reviewed: Fri, Aug 31, 2018
“A Beautiful Drive”
About Routes: 10.0 /10
Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.

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