Their strategy is to get you to upgrade the vehicle.

Due to a sudden train cancellation, we had to rent a car from Dresden to Berlin on October 6th because we needed to catch a flight back home from Berlin Airport. Although our last-minute booking was confirmed, the rental company couldn't provide a vehicle on such short notice. Realizing our predicament as a group of six, a very kind employee from the rental company helped us call and arrange for a taxi, and we finally made it to Berlin Airport. We are very grateful for her kind assistance!

Rented a car in Germany and Switzerland. The Enterprise rental counter at the airport was fairly easy to find. There were no lines, so the process was quick. They didn't check any translated driving license documents, just used my domestic license to get the car. However, the initial cross-border fee was high. After showing the staff the QEEQ order details, they reduced the fee by a few dozen euros (the order mentioned a capped cross-border fee). The order indicated a daily cross-border fee of 5 euros plus local tax, but the counter staff charged the maximum amount, claiming they didn't know how many days we'd be crossing the border. Is this reasonable?

The Turkish staff member's attitude was a bit off-putting, but everything else was satisfactory. I booked a Golf and got a free upgrade to a brand new Audi A3 with navigation. Extremely happy with that. Oh, the free GPS didn't have a signal. I was going to give full marks but deducted one point for this.