As other customers have mentioned, they try to upsell insurance. Even though I bought full coverage, they still pushed for more. I firmly declined, and they gave up. I decided that next time I will book directly at the store.

The car pick-up process was quite fast.

The on-site staff overcharges and doesn't inform us about the fees!

When I arrived at the store, I showed the clerk my car rental order and said 'I have already paid all the fees through a third-party platform.' I emphasized this again, especially when he asked for my credit card, saying, 'I have paid all the fees, I will not pay any more.' This male clerk kept saying he understood, but then he said because I was not a local resident, I needed to swipe my credit card. It turned out to be an extra service charge of $368.97, despite me making it clear, 'I will not pay for any other fee.' I am preparing to file a complaint locally in the US and request to check the footage of that day. Fight against this fraudulent store to the end!

Average