Upgraded insurance offline, but the staff didn't clearly explain the third-party deductible. The store contract did not provide the policy's wording, making it unclear. In the end, the deposit was deducted due to a third-party claim, and no explanation was given for the deduction.

1. Unable to provide the reserved car model. 2. Additional charges outside the pre-booked package during return.

Very satisfied. Everything is paperless with iPads for pick-up and drop-off. In case of an accident, QEEQ needs to contact the car rental company for documents for domestic claims.

Very satisfied, always rent from this company.

Like: Easy
Dislike: High excess Long walk to collect car after 24 hour flight with luggage & 3 year old