Voiture en très mauvais état ! baddest experience!

Staff was very unhelpful at the start and unhappy to provide any support. Later on the manager intervened and she was brilliant.

Pick up time in line was way too long

Get more people working in the counter pick up.

Very inconsistent customer service. Processes are very confusing - almost got overcharged. Waiting time is very long at pick up.

Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.

I made a reservation two weeks before and when went for pickup even they have the cars available they repeatedly saying those are not available and giving for others. They constantly saying to upgrade and trying to make me to pay more....I wish if they could have give available car based on their priority bookings and vehicle class then It will be good and they have given me dirty car and the condition was bad with some sensor lights on the screen