There was a scratch on the wheel rim that definitely existed before I picked up the car, but since I didn't take a photo as evidence, they insisted it was my fault and charged me 135 euros. During pickup, I was reminded about this by the previous renter, and I had already photographed all the other scratches on the car, but I didn't pay attention to the rim. It's really hard to guard against this kind of thing.

It took me a long time to find the store, and after queuing up, they informed me that the translated version of my Chinese driver's license was not acceptable for renting a car with their company. They didn't even apologize.

Very difficult to communicate.

Good value for money with no hidden charges.

Called upon arrival and the pickup car arrived within ten minutes. The processing and car collection were quick.