The service at the Rome FCO airport branch was decent, and there was no upselling of insurance. However, the car's overall condition was not great—high mileage, squeaky brakes, and it broke down after driving over 2,600 kilometers. It was a hassle to get a replacement car, which disrupted our plans in Venice. Local small companies are still not as reliable as large chain companies: fewer locations and difficulty in reaching the nearest branch to Venice by phone.

Avoid this company at all costs! Cheap doesn't mean good. While the rental price is low, there are hidden traps. As shown in the picture, they claimed the car was dirty and insisted on charging a €50 cleaning fee. It's like robbery. I offered to use wet wipes to clean it myself, but they refused, saying the car inspection at the return location is what matters. After renting many times, this is the first time I've encountered such a dishonest practice.

Decent and standard service.

The staff on site had a very bad attitude, and we could never get through on the phone. The online customer service was also unresponsive. It is impossible to return the car at the airport; you have to return it between 9 am to 8 pm when staff are present. I had to return the car a day early. I arrived at 7:50 pm and was constantly reproached for being late as they were about to close.

The service was acceptable.