Excellent service, very quick when picking up the car. They even upgraded the model as the same model was not available.

Very good

I reserved a Ford Focus but received a Hyundai Verna hatchback. These are clearly two different classes of cars and they refused to change it, yet the price remained the same. The service was very poor.

Very satisfied. The Los Angeles Airport location did not aggressively push add-ons. There were many customers, so I waited in line for over 20 minutes. They only required a domestic driver's license and didn’t even check the translation. I rented a FORD ESCAPE, but similar vehicles including JEEP had mileages around 50,000-60,000 miles, so I chose one with just over 40,000 miles. The car was in great condition, except for a low tire pressure alert mid-trip. I called DOLLAR once, and they said I could exchange the car, but only at a store location. The low tire pressure might be due to the system being too sensitive, so I continued driving it as is. Note that at Washington Airport, DOLLAR requires notarized documents to rent a car.

The comment when booking on line to “similar” is so deceiving. We had 13 individuals so truly needed it.