I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.

Very satisfied with the trip

The waiting time was too long.

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

When I said I didn't want insurance, their attitude immediately became terrible. They have too few cars, there was hardly any choice. We arrived at noon, and there was only one mid-sized SUV left. The queue was also very long, Americans are really inefficient!