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+44-2035140670
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+56-226665927
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+57-6017940262
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+52-7449800692
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+90-850-390-7486
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+351-304500663
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
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00308 491 0209
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+1-8007618913
Live chat Email us Service Code: 8480892222
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Reviewed: Sun, Aug 25, 2019
About Routes: 2.0 /10
Remember, you get what you pay for! Firstly, the staff's attitude was poor; most of them were Indians and they weren't very patient with Chinese customers, probably because many Chinese customers are not good at English. Secondly, the rental contract process is unlike that of reputable rental companies. Other companies usually have a deposit of $200 and a maximum liability of $700, but here the deposit is $500 and the maximum liability is $3000. Thirdly, they don't show you the contract before you sign it. Normally, a regular store would explain the insurance coverage first, and then let you review the completed contract before signing it. Fourthly, when picking up the car, you must carefully inspect it for any scratches or issues because they won't tell you if there are any problems. If you find issues after taking the car, it will be hard to argue when returning it, and you may face high penalties. I almost got scammed myself, but fortunately, I found two small holes in the windshield before driving away. I asked the staff to note it down, and she reluctantly did so. I pointed out that such damage couldn't have been unknown to her, yet she didn't inform me. This experience taught me to be very cautious when renting a car abroad. Don't try to save a little money at a higher cost; always opt for full insurance.
About QEEQ: 8.0 /10

Relevant Reviews on Routes Vancouver Airport

Tom Cotton

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Reviewed: Tue, Aug 21, 2018
About Routes: 2.0 /10
Waited at the airport for forty minutes before someone came to pick us up. When returning the car at 8 AM, no staff was present, had to hand the keys over to a non-staff member, and there was no shuttle to the airport. The car was very dirty, the worker just gave it a quick wipe, and the gas tank was almost empty.

Evelyn Gallacher

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Reviewed: Sun, Feb 17, 2019
About Routes: 10.0 /10
I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.
About QEEQ: 10.0 /10

P.Wilson

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Nov 20, 2019
“Easy car rental good, actual car rental company not so good”
About Routes: 6.7 /10
Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance
About QEEQ: 10.0 /10

G.Smith

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Economy | Kia Rio or similar
Reviewed: Fri, Oct 18, 2019
“Great Value”
About Routes: 9.3 /10
Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.
About QEEQ: 8.0 /10

A.N.

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Medium SUV | Jeep Wrangler or similar
Reviewed: Tue, Aug 6, 2019
“Gave me wrong car”
About Routes: 5.7 /10
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
About QEEQ: 10.0 /10

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