From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
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+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
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+90-850-390-7486
From Italy
+39-800729010
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8954006169
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Reviewed: Sun, Aug 25, 2019
About Routes: 2.0 /10
Remember, you get what you pay for! Firstly, the staff's attitude was poor; most of them were Indians and they weren't very patient with Chinese customers, probably because many Chinese customers are not good at English. Secondly, the rental contract process is unlike that of reputable rental companies. Other companies usually have a deposit of $200 and a maximum liability of $700, but here the deposit is $500 and the maximum liability is $3000. Thirdly, they don't show you the contract before you sign it. Normally, a regular store would explain the insurance coverage first, and then let you review the completed contract before signing it. Fourthly, when picking up the car, you must carefully inspect it for any scratches or issues because they won't tell you if there are any problems. If you find issues after taking the car, it will be hard to argue when returning it, and you may face high penalties. I almost got scammed myself, but fortunately, I found two small holes in the windshield before driving away. I asked the staff to note it down, and she reluctantly did so. I pointed out that such damage couldn't have been unknown to her, yet she didn't inform me. This experience taught me to be very cautious when renting a car abroad. Don't try to save a little money at a higher cost; always opt for full insurance.
About QEEQ: 8.0 /10

Relevant Reviews on Routes Vancouver Airport

Sabina Michael

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Reviewed: Mon, Jul 30, 2018
About Routes: 2.0 /10
We waited at the airport for the shuttle to take us to the pickup location, and the whole process of waiting and getting the car took over an hour. The car they gave me was two tiers lower than what I booked, but they charged the same. Due to the remote location of the pickup point, there were no other rental companies nearby, so it was impossible to cancel and switch to another company, not to mention wasting over an hour. It felt like a scam! Worst of all, the company's staff were extremely lazy and didn't fill the tank. I had to return the car with three-quarters of a tank. If I filled more, I lost money. If I filled less, they charged me extra. Basically, the customer loses out!

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Intermediate | Nissan Sentra or similar
Reviewed: Mon, Apr 12, 2021
About Routes: 10.0 /10
Good fast flexible
About QEEQ: 10.0 /10
good

J.Aubry

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Economy | Kia Rio or similar
Reviewed: Wed, Jul 31, 2019
About Routes: 2.7 /10
They never want us to drop of. They leave us at 8pm at the rental car with no solution exept to walk and take a train at 20mn with our luggages
About QEEQ: 8.0 /10

R.Davey

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Large SUV | Dodge Durango or similar
Reviewed: Wed, Apr 3, 2019
“Excellent value and professional service.”
About Routes: 10.0 /10
Excellent service thank you
About QEEQ: 9.0 /10

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Feb 15, 2019
“Impressive service”
About Routes: 8.0 /10
The car was excellent, however, the inside of the windscreen was dirty. This made driving I'm bright sunlight very difficult Also, the windscreen washer fluid did not contain de-icer/detergent and so immediately froze when sprayed onto the windscreen.
About QEEQ: 10.0 /10

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