There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle. No enough staff ... have to wait for a long time. Parking lot is small and tight ... have challenges to drive in and out.

The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.

Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport

Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).

No problems. Everything was easy..just like the name says.