You need more staff! We waited about an hour and a half to pick up our car. That is unacceptable.

Computers were down when we were picking up the car. Took forever. Co tracy said gas would be $2.10/gallon and counter staff said that it was per kilometer not gallon and offered no explanation why it said per gallon on the contract.

Booking was easy.

The Kia rental didn't have spare tire. The tire blew while driving on 95 North in Florida with no low air pressure warning. We had to get tow truck to tow to tire shop to replace tire. We missed flight by 5 minutes and it cost us $500 dollars since Routes didn't provide shuttle as promised to us in timely manner and shouldn't have trusted Routes personal. Instead of relying on shuffle I should have booked Lyft or Uber

The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

Like: The keep was great. Less than $100 for MondayMonday-friday.
Dislike: My information was not in system initially like I didn't have a reservation.

Like: I rented a Nissan Rogue, but ended up with a Jeep Wrangler with navigation. Our flight was delayed and the airport was a MESS. By the time we made it to the rental place, it was 4 to 5 hours after my expected pickup. They didn't have any Rogue's left but they gave me the Jeep for the same price. It was a nice unexpected surprise after all the other travel issues. It was clean, new and Awesome! Thank you for a sweet week! Car got lots of attention and compliments
Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.