Easy to book online at affordable rate.

The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.

Car was very dirty. Milleage are very high around 160K It quite stressful to drive, No comfort at all. The steering you need to hold tight all the time otherwise it will bring you to hell.

Very helpful staff. Off site location with free shuttle. Make sure to call the shuttle. Cheap rates because off site rentals companies are not charged the Airport tax. Possibly limited range of vehicles. We booked the smallest car possible and ended up being upgraded to a Dodge SUV free of charge. No up-selling at the counter. Just great service. Very happy with AUCAR

Car is exceeding my expectations!

Haven’t had real experience with price protection yet so far...

location a bit far from airport but provide pickup and drop off. stuff was helpful and friendly. when pick up car have a minor issue, on the spot solve it. good. overall good to excellence.

fully refund 24 hours before pick up time it's really good service for us. very flexible.