I booked a Volvo but they didn't give it to me. I even saw one in the garage, but they made various excuses and gave me a similar model instead.

Terrible! Hidden charges during pickup and no refund for the fuel difference upon return.

Very good attitude

The service was quite good, but the efficiency is not as high as in China. We had to wait quite a while at the pickup counter, but returning the car was very convenient. We opted for full insurance at the counter to avoid any disputes, making the return process smooth with no extra charges. We had booked a Mercedes C-Class, but it was upgraded to an S-Class at the last minute, and the car was excellent!

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.