Alamo Geneva Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Stacey

Switzerland

Reviewed: Tue, Jul 2, 2019

About Alamo: 2.0 /10

The rear window of our rental car was smashed in Rome. We wanted to exchange the car in Rome, but the contact number provided by Alamo was not answered at all. We went directly to their airport rental location, but their staff said they couldn't handle this issue and told us to keep calling the number, leaving us hanging. We visited two airport rental locations, both with the same response. In the end, the problem remained unsolved, and we had to drive back to Geneva to return the car.

Alamo

Geneva Airport（Swiss Side）(GVA)

Geneva

Switzerland

1 days rental

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Tyrone Kelsen

Switzerland

1 days rental

Alamo

Geneva Airport（Swiss Side）(GVA)

Geneva

Switzerland

Reviewed: Wed, Dec 25, 2024

About Alamo: 2.0 /10

I specifically chose this company for the Mini Cooper model, but it turned out to just be a gimmick. They didn't inform me during the rental process that the car would be swapped for a different model. I only found out at pickup that it was replaced with a Peugeot 208. These two cars have a price gap of nearly 100,000 RMB, yet they insisted it's the same type of car. When I inquired with the staff at the pickup location, they said the company only owns one or two Mini Coopers, which had already been given to other customers. Furthermore, the car pickup location required taking a shuttle from where the rental process was handled. Even if I wanted to change or upgrade the car, it would waste precious travel time. If you're looking for a Mini Cooper or Countryman, avoid this company.