There were cockroaches in the car, and the car condition was average.

Pretty good, the staff is very friendly.

There are counters inside the airport. When there is a line, more counters will be opened.

The car pickup process was fairly smooth, except for the Hertz staff aggressively pushing insurance, and the parking lot instructions were not clear enough.

The rental was not booked as the required pick up/drop off times. As we were delayed with several days notice none of the phone numbers provided were operational. Phoned all, each time recieved message "the phone number dialed is not an operational number" so unable to extend

Requested pick up drop off times were ignored therefore I paid for 5 hrs of rental prior to being in the usa, and had to drop off the car 7.5 hrs prior to our departure depriving us of a day's activities