The Car really Nice, the GPS NOT GOOD

The pickup process was fine, but returning the car was very problematic. The navigation provided was incorrect, leading us to someone else's parking lot. That parking lot allowed entry but not exit, and there were spikes on the ground which caused a flat tire when we returned to their parking lot. They charged over $300 for the tire replacement, which is completely unacceptable. Overall, it was a very poor car rental experience.

There were cockroaches in the car, and the car condition was average.

Strongly recommended insurance even though I had already purchased full coverage.

The car pickup process was fairly smooth, except for the Hertz staff aggressively pushing insurance, and the parking lot instructions were not clear enough.

They don’t give enough information before you go to pick up your rent car. You needs to check everything(scratch or puck) before to go with the car.