Overall, quite good. No hidden tricks and the service attitude is great.

Satisfied

The staff at the counter were very inefficient. There was only one person in line ahead of us, but it took them over 30 minutes. When it was our turn, it took nearly an hour to process our information. Doesn't the system synchronize information? They also tried to upsell us on full insurance. The car we received was older and not very clean.

Not crowded

The service is very convenient, and the staff at the airport location are very friendly and professional. They quickly completed the paperwork, and I got the car. The car was in great condition and very clean. Minor scratches were noted upon pickup, but they didn't check them when I returned the car. Returning the car was easy; since it was at a different parking lot from the terminal, the company drove us to the terminal, saving us the hassle of carrying luggage on the shuttle.