Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

Forced to pay for vehicle upgrade, and directly upgraded to a 7-seater.

The service was very enthusiastic!

The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.

The queue to pick up the car was very long. However, the service was very enthusiastic. There were no Chinese-speaking staff, but they had prepared Chinese translation documents for key communication topics (car models, insurance, etc.), which were clear enough to understand.