The service was excellent.

Very friendly attitude

The store is very small, and you have to wait in line. The vehicle's condition is relatively good, but there are quite a few scratches. Since I had full insurance, the staff told me not to worry about it when I left because they didn't care how many scratches it had when I returned. However, I remind everyone that if you don't have full insurance, you should check carefully.

The attitude was good, it was the model I booked, just over 20,000 kilometers. Supplementary full insurance was purchased from QEEQ at ¥201/day, while at the Hertz counter, it costs AUD 32/day, still more appropriate to buy at the counter. Toll fees were charged to the credit card after returning the car, with Hertz charging a service fee. Added a second driver when picking up the car, costing AUD 5/day, and the second driver’s credit card could be used for deposit and payment.

The staff were friendly and approachable, and helped us eagerly with our questions.