Excellent, the car was very new.

I clearly chose an automatic SUV (Tiguan) because we had 5 people and were going to the mountains. However, when picking up the car, I was told only a manual Hyundai SUV and an automatic Skoda wagon were available, so I was forced to choose the wagon. The difference in models was quite disappointing.

The staff member was quick and efficient, and he asked if we were familiar with the Skoda brand, reminding us to return the car with a full tank. He briefly mentioned the three levels of insurance, and after I confirmed I only needed the basic coverage, he did not push further. The inspection during return was also very quick, overall a very pleasant experience.

The store at Frankfurt T2 is very convenient, located just to the left of the exit.

Though I had given the car back with full tank which was verified by Europcar representatives as well,I was charged Rs 7142.12 for fuel refuel and Europcar is unable to give exact reason for this.