At the airport counter, they recommended an upgrade, saying the car was newer and fuel costs would be lower. We saw the price difference wasn't significant, so we went for it. The car was in great condition, driving experience was smooth, and it was comfortable to ride in. The staff at the counter explained the key points to note, but picking up the car from the parking lot felt a bit rushed.

At first, one of the staff members was not helpful and had poor English skills. He was very impatient when explaining their full insurance policy and clearly lacked professionalism. Then another young employee took over and was much more patient.

Good.

Overall acceptable, the process was fairly fast. It would save a lot of time if there was a dedicated person to guide us to pick up and drop off the car, as finding the location ourselves is difficult for those unfamiliar with the area.