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Live chat Email us Service Code: 6655769169
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Reviewed: Wed, Oct 16, 2019
About Thrifty: 2.0 /10
Let me tell you about my unpleasant experience. The staff at this rental car company are extremely dishonest. The original order did not include an additional driver. He asked if I wanted to add one. I asked about the cost, he said it was free. I didn't believe him and confirmed again; he still said it was free and acted surprised, asking why I would want to pay. Later, he aggressively pushed various insurances, most of which I refused. However, for safety, I added the million-dollar third-party insurance. When printing the contract, I found that the child seat I had requested when booking was not canceled (we brought our own), and it was charged. It got canceled only after I requested it. The list did not show the cost of an additional driver. In the end, I was still careless. When settling the return, the fee of $13.3 per day for the extra driver was listed. Isn’t this fraud? The staff had a terrible attitude during the on-site communication about the fee, and the store manager acted like a scheming rogue, essentially saying that if you added it, you have to pay for it. Really disgusting! I suggest not choosing this store. If you have to, make sure to record the entire process of picking up and returning the car.

Relevant Reviews on Thrifty HARRY REID INTL AIRPORT

Nina Patrick

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Compact | Kia Cerato or similar
Reviewed: Wed, Aug 7, 2019
About Thrifty: 10.0 /10
Very good

Adair Romeo

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Reviewed: Wed, Jun 10, 2020
About Thrifty: 8.0 /10
The service was good, they patiently answered our questions despite the language barrier.
About QEEQ: 8.0 /10

David Noah

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Reviewed: Wed, Oct 11, 2017
About Thrifty: 2.0 /10
The rented car model was unavailable, and I thought I was getting a free upgrade. However, it turned out to be a mandatory paid upgrade, costing an additional $100 per day. I tried to decline other options but fell into the mandatory upgrade trap. I didn't understand it well and signed my name, accepting it, but I still feel deceived.

Frederic Gregory

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Reviewed: Thu, Mar 14, 2019
About Thrifty: 2.0 /10
They charged an extra $68. Although we had no issue communicating in English, we still got scammed out of more than $60. The insurance and fuel charges were totally unfair! Be cautious! The so-called basic insurance they offer is their own, I thought it was from the rental platform. Also, regardless of how much fuel you return, they charge a $40 fuel fee, even though filling up the tank didn't cost us $40. It's really unfair. The only advantage is the car was decent, but any company should have good cars.

c.billett

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Convertible | Ford Mustang Cabrio 4 Seats or similar
Reviewed: Wed, Jan 29, 2020
“Amazeballs”
About Thrifty: 9.3 /10
The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.
About QEEQ: 10.0 /10
Fantastic service...will definitely use this company again

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