The reservation charges were not upheld and the car company charge additional charges

The staff's attitude was indifferent, but that's just how New Yorkers are—cold, but efficient. No lines for picking up or dropping off the car, very simple.

The car broke down on the road, and we waited three to four hours for a tow truck. The tow truck only took the car and didn’t bring us to a service point to get another vehicle! This was the worst experience ever. Used Hertz twice, and both times there were problems with the car.

My reservation was hiring a convertible car. When I was picking up my car at the rental office, the Hertz staff told me none of convertible cars was available. I was suggested either to wait 20 minutes (actually it took me 1 hour to pick up the car) to pick up a convertible car or accept to pick up a Jeep Wrangler instead. It was totally a terrible experience to rent a car from Hertz.

Good customer service.