The staff were very friendly and patiently explained everything without pushing for additional insurance. However, the Hyatt Regency Waikiki Beach location was very crowded. Although I had a 10 AM appointment, I had to wait in line until nearly 12 PM to process the paperwork and didn't get the car until after 1 PM. This was partly because the location is too busy, and also because various memberships in the U.S. get priority service. If you pick up a car from this location, make sure to allow at least 2 extra hours.

予約車よりグレードアップしてもらい、とても良かったです。

大変分かりやすく、大きな問題点はありませんでした。

Overall it was okay, but not as good as Alamo.

Unexplained additional charges

The company is large and great.