The car pickup process was smooth, without any attempts to upsell insurance. The staff were very friendly. However, the reserved car model was not provided, and I got a Jeep instead. Still, the car was quite new and in great condition, so it was not a big issue.

Union Square was really crowded, and it took nearly an hour to get the car. I had already told the first staff member that I needed a baby seat, but when I picked up the car, there wasn't one, and they had added road assistance insurance, which I mistakenly thought was for the baby seat. The second staff member was also odd; they forgot to give me a parking voucher, so I had to stop at the exit and go back to get it.

Very good, they meet customer needs, and the cars are great.

No upselling, but there were too many customers, so it took an hour to get the car.

The after care from Alamo after pickup was excellent. They proactively contacted me to ascertain if I had any questions and provided quick responses to a couple of enquiries I made.