Worst car rental company ever..right cars

These clowns are the worst you can imagine. I could not believe how crooked and unprofessional they were. Never Never Never use them. They should be shut down out of business.

IT WAS A NIGHTMARE FROM THE TIME I WALK INTO THE OFFICE. STAFF UNPROFESSIONAL TO SAY THE LEAST NOT ONLY WITH MY EXPERIENCE BUT ALSO WITH OTHERS.

Please refund my deposit. We called you to send us a shuttle to which you told us you cancelled hours earlier. We reminded you we had an after 6pm arrival. You wouldn’t come get us and you said you had no car for us. Please refund my deposit.

If it is going to operate out of a major airport, it needs to adjust it hours. No one answered the phone, and there was no shuttle to the business. I had to rent from another company at the airport.

Like: The shuttle came quickly and was a short trip to the pickup. I was up sold on the insurance although I had already purchased the full package, but they reduced my deposit from $2K to $500 for the economy car. Toll costs were explained well. Return was super easy and I was happy to see NO incidentals on my CC and deposit refunded in full when I got home!
Dislike: I thought the insurance up sell was confusing bc I had already purchased a full package.