The staff had a somewhat indifferent attitude, but it wasn't necessarily bad—very much like a civil servant's demeanor. However, the staff handling the car pickup and return were very friendly and helpful.

Not bad.

The car was handed over directly without any explanation, so I had to figure it out myself.

The car was very new, almost like a brand-new car.

Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience. I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.

Would definitely book through easyrentcars.com again. Gave me a good deal