Satisfied

Satisfied with the on-site service, reasonable and justified

The service abroad was very friendly. Although we encountered multiple issues with the navigation system and ended up using our own phone for directions, the process of picking up and returning the car was very convenient.

Very good service attitude, and they timely followed up on our car usage status

The car model was different from what was booked, and the trunk couldn't fit two large suitcases. There was no assistance or simple map provided from the service window to the pick-up point; they just gave verbal instructions in English. Luckily, I speak English, but it still took some time to find it as there were no signs for the company along the way or at the parking garage. When we returned the car, we were told that the deposit pre-authorization was mistakenly charged as a direct payment and that it would be refunded after a week.