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Will not use europcar anymore, but will use easyrent again

Reviewed: Mon, Jun 17, 2019
About Europcar: 3.7 /10
U guys really need to work on ur counter, they are not friendly, slow in responding customer, and ur booking process awfully long. When returning car, no attendance at ur office at 9 am, eventhough clearly stated that office hour 8:00 to 16:00
Large SUV | Toyota Kluger or similar

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

Jean Coffey

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Reviewed: Thu, Feb 29, 2024
About Europcar: 10.0 /10
Extremely satisfied
About QEEQ: 10.0 /10

Enid I.

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Reviewed: Sat, Jun 29, 2019
About Europcar: 2.0 /10
I returned the car on the scheduled day at the branch, but due to either miscommunication or improper handling of paperwork by the staff, the airport branch where I originally rented the car thought I hadn't returned it. They later notified me via email that I was two days late.

Tina Robbins

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Reviewed: Wed, Apr 24, 2019
About Europcar: 4.0 /10
Due to the airport location being fully booked, we had to pick up the car at an off-airport location that required a shuttle. The shuttle driver was very rude and lacked any sense of service. After picking up the car, he wouldn't let us stop in front of the office to load our luggage because it would block other passengers. He made us move to the parking lot, not considering that we had a lot of luggage and were traveling with elderly and young people.

Ula Eisenhower

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Reviewed: Tue, Jan 8, 2019
About Europcar: 8.0 /10
Overall service was okay.

B.Hunt

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Mar 27, 2019
“The car was good as were the staff”
About Europcar: 9.3 /10
I needed some advice on how the car functioned. On/off process , handbrake , fuel access. This would have helped.
About QEEQ: 8.0 /10

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