The car I got was a Kia, though I'm not sure about the specific model. I just picked a similar one since I had to fill in a model. The service staff was quite good, but this was the worst car I've rented in 20 rentals over the past two years. Their Corolla or equivalent models seem to be different from other companies, at least compared to the same category cars I've rented before. I asked for a replacement on-site, but the alternatives they provided were even worse, so I didn't switch. The car doors, trunk, and ignition all required a key. It had 50,000 miles, and there were many scratches on the car that weren't pointed out to me. I only noticed them the next day. If there are any disputes, I would definitely bring this issue up.

Satisfied

When upgrading you shouldn't change vehicle basics like electric / combustion engine without notifying this when the vehicle is picked up. We we're going to places without possibilities to charge and hence specifically had ordered a combustion engine (we at home drive electrically, so this would normally be our choice, if just possible)

The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse

Counter staff at Budget Desk at DFW was very rude.