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Probably the worst experience

Reviewed: Sat, Jun 15, 2019
About SURPRICE RENT A CAR: 6.0 /10
Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.
About QEEQ: 10.0 /10
The booking was all right- all good and thank you for all the options and smoothness of the booking.
Compact | Fiat 500l or similar

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

L.Bendelow

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Compact | Ford Focus Estate or similar
Reviewed: Sat, Sep 14, 2019
“Would not use again”
About SURPRICE RENT A CAR: 8.0 /10
The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.
About QEEQ: 10.0 /10
Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

m.frampton

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Mini | Fiat 500 or similar
Reviewed: Sun, Jun 9, 2019
“Cheap and very cheerful”
About SURPRICE RENT A CAR: 9.0 /10
Amazing service great car
About QEEQ: 10.0 /10
Very easy good prices

Flavio P.

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Economy | Toyota Yaris or similar
Reviewed: Thu, Jun 6, 2019
About SURPRICE RENT A CAR: 9.7 /10
Quick and without any type of hassle! Would for sure use again even if a little bit expensive.
About QEEQ: 10.0 /10

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Mini | Fiat 500 or similar
Reviewed: Sat, Apr 27, 2019
“Easy, friendly, value for money”
About SURPRICE RENT A CAR: 9.0 /10
Very friendly, helpful shuttle bus drivers, lovely friendly guy at the desk, no fuss, no trying to sell extras. Good straightforward service
About QEEQ: 10.0 /10
All easy

p.moore

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Compact | Fiat 500l or similar
Reviewed: Wed, Apr 10, 2019
“Very happy”
About SURPRICE RENT A CAR: 5.3 /10
It was a very pleasant surprise not to be given the hard sell for insurance and for that reason alone I would use them again.

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