The car was very basic. Collection was long, we had to pay for a toll road box in the car and they held my credt card details incase there was any damage they could take up to €1500 which was a worry as my card was empty for my holiday. Also we took out insurance with another company which they told us was not really the right thing to do. The car had alot of marks and scratches and we was told we will be charged for any imperfection no matter how small. On the third day the engine management light, anti skid break and exclamation warning lights all came on. I contacted them and emailed images they said 'oh don't worry as the lights are yellow its ok if they change to red then they will collect it and we will have to go to the office by taxi and get another car" so it was a worry to be driving it with all the lights on. The whole experience was not nice, I would never use this company again.

Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.

The booking was all right- all good and thank you for all the options and smoothness of the booking.

Il a fallu attendre aller-retour de la navette, suite aux nombres de réservations ( 2 voitures avec 7 personnes, puis 3 voitures avec 8 ou 9 personnes).

Parfait

Had to wait 10 to 15 minutes for pick up of shuttle bus and depot about 10 mins from airport and difficult to fined when returning car We were charged another 35 euros as they said we were late but when booking the car rental we stated pick up time 8.00pm and we were there at 7.50pm and suttle bus didn't arrive till 8.05pm also told if we used the toll bridge by mistake we would be charged another 35 euros other car rental companies would just charge us the toll bridge charges so we will not be hiring from Surprice again

The car was old and in poor condition. The Full/Full agreement was not honoured even though i was able to produce the paperwork. On pick up the counter staff were abrupt and unhelpful. The car had several dings and dents that were not recorded which is not good. There was no Air conditioning in the car. On drop off they were such more helpful but it did take a long time