The service was excellent. Everything went smoothly and quickly. At first, they asked if I wanted to upgrade to a Mercedes for an extra cost. I said no, and they gave me an SUV instead.

Satisfied

The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.

Like: I like the fact that you kept your promise and reduced my rental cost when prices dropped. I liked the car and customer advisors efficiency.
Dislike: I would have like to hand the car back to your representative instead of dropping the key in a box. This removes any doubt about condition of it in return. Sat nav should be given as standard.