Everyone is very polite.

The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.

I found out it was a Toyota after picking up the car. I wanted to switch to a German car since German high-end cars have no speed limit, while Japanese cars can't handle it. Unfortunately, there were no other cars available for exchange. When I checked the Corolla, there was a tire pressure warning. I drove from Düsseldorf city center to the airport area to check it, but couldn't resolve the tire pressure issue. Reluctantly, they gave me a Volkswagen, wasting two hours.

Overall, very punctual and the queuing time is reasonable. One thing to note is that if the scheduled time hasn't arrived, you're not allowed to pick up the car, so try to schedule earlier.

Since we arrived in Frankfurt on an early flight, there were two groups before us, and we waited for a while. I had booked a seven-seater car. The customer service offered us a five-seater Volvo going back to Zurich with a 450 Euro one-way rental fee if we were willing. Considering our comfort, we decided to stick with the seven-seater we originally booked.