I have paid the full insurance from axa insurance from the qued application and the employee in the desk said that my axa insurance isn't valid because it's a third party..obviously it was lie and I paid almost 210 euros for an insurance she told me about the glasses and the tires

Very enthusiastic and provided detailed explanations.

Disaster! 1 double charged for insurance 2 Being charged for damage we didn’t cause.

Staff member Canan was excellent. He made our day. Totally hassle free. Canan could give courses on customer service.

I booked a car, and after waiting for 3 hours at the pick up location (Edinburgh airport) I gave up and cancelled. There were 100 people waiting with two people on point (8 open desks!). Surely you knew what was going to happen??? What a shambles!