Both pickup and drop-off were convenient. The store was quite busy, so there was some waiting time when retrieving the car. The compact car booked was not in great condition, but they upgraded it for free. Got lucky and received a newly returned Camry, which turned out to be a brand-new car.

As expected from a big company, both pickup and return were very fast, no upselling of insurance, and the car was new.

Hertz's cost-effectiveness is not great, and their cars are relatively old.

The efficiency was quite high. There was a $12 delivery fee that wasn't mentioned to me, but the car was brought over when I went downstairs, and I just handed the car to the service staff when returning it, which was convenient. $12 isn't expensive.

They didn’t have the car I reserved and then offered me a minivan instead for twice the price. Do they not understand what a reservation is?