Satisfied

The car was in excellent and new condition, and the complimentary tank of fuel seemed to last longer than the fuel we refueled later. The trip through the frozen Yellowstone National Park went smoothly since the customer service at Daole indicated that they have all-weather tires, so we didn’t use snow chains. Driving on regular roads was no problem.

Two problems. 1. The pickup desk is understaffed during the busy hours of Sunday afternoon. Among all rental companies, Dollar had by far the longest line. It took me about 20 minutes to pick up the car. 2. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money.

I was wondering if Qeeq can resolve this matter. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money. I hope that Qeeq can take an action to reverse the charge and refund the money.