The service attitude was excellent.

Very satisfied

It is recommended to provide a detailed fee schedule, offer explanations in Chinese, and shorten the damage assessment period.

Helpful and efficient

I took diamond membership for car rental and the deals, $1 freeze are very useful and the prices I have paid seem competitive so far. What seems less useful is the booking.com extra 7% which is rarely available, the price drop protector which on my 4 rentals kicks in at 5% but the price has never dropped by more than 4%, and all the coupons which aren't applicable

Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card. So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle. How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return?? I found it very awkward and disrespectful.