The car was very new and in excellent condition.

The airport branch is easy to find by following the signs. The Rental Car signs for picking up and returning cars in the airport parking lot are also very visible. However, when picking up the car, I mentioned that I had already purchased insurance Option Two during the rental, and that I only needed to add a second driver now. I even used my phone to translate that I had already bought insurance Option Two and didn't need any additional coverage, just the second driver. Still, the staff charged me 115.40 NZD.

There are hidden charges.

The insurance is too expensive, 649 NZD for 8 days. The insurance cost is higher than the rental fee. My companions complained about it. Won't rent again next time.

Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over. Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.

Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.