Great

Was very pleased with the Payless counter person who did not try to add on extras that were not needed He was polite and quick with check in

Responded to questions with important information

Because the vehicles were limited we were given an SUV and there were no changes in the rental. It used more fuel obviously however we were more comfortable so the trade-off was well worth it.

I've used Easyrent before and they do a good job preparing you so you can avoid additional charges or inconveniences.

We reserved a SUV midsize. When we arrived in Baltimore we were told they did not have one. I booked about a month in advance for a 1 week trip. The worst part was that water leaked on my foot/leg n the passenger side. I have lymphoma/lymphedema and have to keep my left leg wrapped. Impossible to do due to water leakage. :-( so my leg swelled.

The agent upgraded me without asking or telling me and they charged me $80 additional. Very deceptive in the way it was done.

Like: Love everything prices location service everything!!