Average

Excellent!

Both pick-up and drop-off were very convenient, with self-service options available. The only drawback was that the vehicle category included the Jeep Grand Cherokee, which was available on-site, but Alamo required an extra fee to rent it. After contacting QEEQ, they explained that there are versions with and without GPS, and we had rented the non-GPS version. However, this was not clearly stated in the link. This was very frustrating.

When picking up the car, the counter staff still tried to sell insurance and suggest an upgrade to a larger car. After repeatedly refusing, I finally got the car! At the pickup, I took the contract and went to the designated car area to choose the vehicle myself. Any car parked in that area was available for selection. Nobody inspected the car with me, so you need to be cautious. However, the selection was vast, with significant differences among the options. Take your time to look around!

We are 4 adults and 2 kids, and rented a 7-seater SUV on a car rental website. When we arrived at ALAMO in the USA, they told us the trunk space wasn't big enough and asked us to pay $490 to upgrade to a Dodge minivan. When we requested to see the car, they said none were available at the moment. We called the car rental website's customer service to negotiate, but the rental company's attitude was very impatient. Because we were pressed for time, we had to pay the $490. Including the ¥4152 paid on the website, renting the car for 6 days cost over ¥7000. We felt cheated!