car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.

Great process good choice easy booking

The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.

ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion. One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.

Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.

Great very easy to use

Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!