Very good

The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.

They provided a brand new car with less than 15,000 kilometers. The performance was excellent and I am very satisfied!

The counter staff had a great attitude and didn't try to upsell insurance. After seeing our order, they reminded us of the current insurance coverage we had purchased and just asked if we needed any additional insurance. They also asked if we needed DPS and a child seat (since we had a 6-year-old child, though we had already brought our own child seat). The car was handed over to us by a friendly young Black man who thoroughly explained how to use the vehicle. We had booked a familiar Toyota but received a Chrysler C200 instead, so we needed some extra instruction. When we returned the car, the fuel was not full, but the charge was reasonable and the process was extremely fast. Very satisfied with Alamo's service.

Great! Very quick! No cumbersome procedures! Very satisfactory!