The service was generally fine, but I encountered issues during pickup. It took a long time to resolve. I had originally reserved a 12-seater vehicle, but at the time of pickup, they said it was unavailable and only offered a 7-seater.

Very satisfied! Slightly unclear about the Toll charges.

カウンタースタッフは親切で話しやすかった。 車も値段も満足です。

使いやすかった。

The person at the counter insisted that I had to purchase a full tank of gas, and that it was part of the promotion of getting a Ford Fusion. Easyrentcars did not state that and it was not required, but when I told the staff person I would fill up myself, he insisted that he would have to give me a different car. I kept the Ford Fusion and signed the contract with the added cost of a full tank of gas. Then when I went to get the car at the garage, I asked them about the promotion that required me to purchase the gas, and they were totally dumbfounded. They redid the contract without the gas, but still ended up charging almost $20 more then the price quoted by Easyrentcars.com. i had them re-do the price when I returned it, but the whole process was an attempt by Thrifty to not honor the price that was quoted.

The price quoted was the best, and I would recommend that you at least get a quote from here before booking.

In the first check in point staff promised me to upgrade a larger car but although I waited about an hour the garage people couldn’t get are promised car but they gave me the same category SUV. Simply they made me wait an hour but didn’t keep the promised car size