The service was decent, but the car model did not match the description. The process was fairly quick, but the booked car was unavailable, possibly because we arrived too early. The deposit was excessively high, £1505. Purchasing their insurance might lower the deposit amount.

The Green Motion staff at Edinburgh Waverley were friendly & competent. We got our car quickly and efficiently. (Pick-up location could be described better. Took a few minutes to find.)

I'm a first-time user of Qeeq, and was pleasantly surprised that everything worked out with no issues.

Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.

Staff were helpful, though I was rather annoyed that the office closed at 1pm on Saturday. That was the time I'd inputted into EasyRentCars because it was either that or 2pm, and my timing was quite tight. it meant there was no warning - other than the very small print of Green Motion's "booking voucher" or when I phoned them to explain our situation. Anyway, they were very helpful but did charge an extra £36 to have someone available out of their normal office hours to facilitate pick-up. There should have been more warning. Did they deliberately lower the price for this particular hire time through the broker, knowing they could "sting" me later for the £36 charge, or take my £15.50 reservation fee if I'd elected to cancel? I don't know but it has been a troubling part of an otherwise positive experience.

Upgraded, so yes, car exceeded expectations