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Reviewed: Mon, Feb 4, 2019
About Alamo: 4.0 /10
In February this year, exactly like February last year, and almost the same trip, the same strange incident happened. I picked up the car with a full tank and returned it with a full tank, but both times I got charged $65. I only found out about it after returning to my home country last year and multiple complaints led nowhere. This year I made sure to point it out when returning the car, and without asking any questions, they refunded me immediately! I can't help but suspect this might be intentional. I hope for an explanation. ALEMO is usually cheaper on the ZUZUCHE platform, but once you get there, they strongly recommend upgrading the vehicle and adding extra insurance. Various charges (like $145 for 8 days of GPS; last year, I got talked into adding over $700 of extra insurance and received a free GPS, the charges can be very arbitrary), and then casually being charged $65 for 8 days of rental at $15 per day, once confirmed, they would immediately refund it! Am I being overly suspicious?

Relevant Reviews on Alamo Los Angeles International Airport

Zora Josh

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Reviewed: Sun, Jan 19, 2025
About Alamo: 10.0 /10
The service was very good, and the staff did not engage in any sales tactics. The car had many scratches, but they were documented after communicating with the staff. There were no issues during the return process.
About QEEQ: 10.0 /10

Andre Isabel

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Reviewed: Sun, Aug 12, 2018
About Alamo: 6.0 /10
Although the car model was reserved in advance, we were informed upon arrival that it was unavailable. They provided their so-called equivalent model, which had a significantly different price on the QEEQ platform. If unsatisfied, the only option was to upgrade by paying more, which felt like a forced purchase.

Madge Walter

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Reviewed: Thu, Oct 5, 2017
About Alamo: 10.0 /10
The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...
About QEEQ: 10.0 /10

Sean Jonson

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Reviewed: Tue, Jul 18, 2017
About Alamo: 10.0 /10
At San Francisco Airport, we noticed the tire warning light was on. The company immediately replaced it with a Chrysler. The service was excellent.
About QEEQ: 10.0 /10

Ford Middleton

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Reviewed: Tue, Nov 1, 2016
About Alamo: 8.0 /10
Great, easy car selection, and the car was in excellent condition!
About QEEQ: 8.0 /10

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