It's basically a typical American car rental company, with great service and convenience.

Nice company, everything was smooth and easy

Good customer service, and great prices. Had an issue with original booking, and it was replaced by another booking with no additional charge, and in time

Like: We really wanted a Mustang and the last one had just gone. Juan, really helpful guy, ran down to the car drop off point and got us a Mustang Convertible with 6 miles on the clock. What a guy. I was so pleased that I forgot to tip him!
Dislike: Why can’t I e-sign all the paperwork online so that I don’t have to wait in a queue, be hassled about taking out extra insurance when I have already declined it when booking? Surely in this day and age I should be able to go straight to vehicle collection, get the keys and go!

Like: Everything was easy to find, the process was quick and simple and the staff was great. The car I had planned on driving was no longer available so I received an upgrade at no cost to me.
Dislike: I had no complaints.

Like: Alamo is a quality company NOT owned by Hertz.
Dislike: N/A