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Live chat Email us Service Code: 1337431123
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Reviewed: Sat, Sep 1, 2018
About Europcar: 6.0 /10
Basic services were good, but the automatic highway toll system rented with the car was incompatible, causing alarms each time we passed a toll gate. On our first attempt to exchange it, we were told it was fine with no issues, so they refused to replace it. Contacting the rental platform didn't help either. We had to follow their advice and try again. The next day, the same alarm occurred on the highway. Finally, after hours of negotiation with local friends helping at the rental office, we got a new system. Everything was fine thereafter, but we were unsure how much we'd be fined for the previous alarms. The rental platform didn't provide effective help in this matter. If we do get fined, I hope the rental platform would handle it properly and positively.

Relevant Reviews on Europcar LISBON AIRPORT

Jamie Wolf

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Reviewed: Sun, Feb 23, 2025
About Europcar: 10.0 /10
The car model was upgraded for free, and it was a brand-new car with only 300km mileage in Lisbon. Major rental companies are located within the terminal, while local brands require a shuttle bus (operates every 20 minutes) to pick up the car outside the airport in a commercial area.
About QEEQ: 10.0 /10

Anna Zechariah

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Reviewed: Mon, Mar 25, 2024
About Europcar: 8.0 /10
Pretty good

Flora Bess

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Reviewed: Sun, Jun 18, 2023
About Europcar: 6.0 /10
I am unhappy that the original reserved car model was not available. Even after showing the car rental insurance, the staff kept suggesting additional insurance like roadside assistance, causing the rental process to take a long time, around 30 to 40 minutes.

Valentina Bethune

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Reviewed: Thu, Mar 30, 2017
About Europcar: 10.0 /10
The service was excellent, and the staff spoke fluent English.

Rob

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Sep 10, 2019
“good”
About Europcar: 8.0 /10
received an old car > 100.000 km, with lots of dents and scratches, but the size of the size of the car was bigger then reserved
About QEEQ: 8.0 /10
pretty easy to book

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