After repeatedly confirming with the staff about the deposit breakdown, we were told that part of it was an upgrade fee for the vehicle and the rest was just a standard deposit. However, after returning the car, no invoice was provided proactively. When we eventually obtained the invoice from the rental platform, we discovered that insurance had been forced upon us. We’ve never encountered such a situation when renting cars overseas, and we’re not sure if this is a problem specific to Spain or Europcar. Regardless, it feels like we were scammed. Everyone should be cautious—it's best to record videos and audio throughout the process as evidence. Otherwise, if the rental company denies it later, you won’t be able to defend your rights.

The staff made it difficult during pickup by insisting on the original copy of the driver's license translation, without mentioning anything about insurance. The invoice was provided in Spanish by default, and after returning the car, I discovered insurance charges. I advise everyone to clarify these details beforehand.

All they cared about was us upgrading the car for more money. When we said no, they immediately changed their attitude and became very dismissive.

The staff was friendly and the procedures were simple.

Initially, I couldn't find anyone. There was no one inside the store. Later, I found them outside, but the place to complete the paperwork was on a different floor.