GREEN MOTION Venezia Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Warner Sassoon

Italy

Reviewed: Sun, May 20, 2018

About GREEN MOTION: 4.0 /10

Long waiting time

GREEN MOTION

Venice Marco Polo Airport(VCE)

Venice

Italy

1 days rental

Relevant Reviews on GREEN MOTION in Italy

Ingram Matthew

Italy

1 days rental

GREEN MOTION

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Mon, Sep 9, 2024

About GREEN MOTION: 4.0 /10

Difficult to contact and hard to find. It was challenging to get in touch with someone for car pickup as calls went unanswered multiple times. When returning the car, there was no one available even though it was only around 4 PM, so I had to hand the keys to a nearby parking attendant. It's been over ten days, and I still haven't received an email confirmation regarding the return.

Constance Antoinette

Italy

1 days rental

GREEN MOTION

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Tue, Jun 19, 2018

About GREEN MOTION: 6.0 /10

Airport pick-up and drop-off.

This was my worst car rental experience. Greenmotion only had one staff member, operating out of a makeshift office that looked like a shipping container. The online price was cheap, and they had automatic cars available, which is why I chose them. Upon arrival, I was asked if I wanted to add scratch insurance for over 20 euros per day. I declined, knowing this was a common practice among small companies. I was cautious and documented all pre-existing scratches. However, I missed one small scratch, about 0.5 cm, that wasn’t noted initially but was clearly an old mark. I provided photos to customer service. They demanded 181 euros for repair, which I couldn't accept. I argued, but the staff knew I was in a hurry to catch my flight and delayed taking me to the airport, where there were no taxis available. I had to pay reluctantly to catch my flight in time. I reported this incident to the rental company and am waiting for a resolution. I believe this is a common Greenmotion tactic and wouldn't use this company again. Truly a terrible experience.

Gilbert Amelia

Italy

1 days rental

GREEN MOTION

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Fri, Jul 21, 2017

About GREEN MOTION: 10.0 /10

Although pickup and drop-off are not at the airport, there's a shuttle service.

About QEEQ: 10.0 /10

Vivian Crichton

Italy

1 days rental

GREEN MOTION

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Sun, Jul 24, 2016

About GREEN MOTION: 8.0 /10

The store is a few minutes away from the airport. After calling, we learned that a staff member was already waiting at gate 3 of Terminal 3. They also dropped us off there after returning the car. The process of picking up and returning the car was quite satisfactory, but the car we received might have been in an accident, as its performance was mediocre.