If you're traveling in San Francisco and not in a hurry, there's no need to purchase Fast Track.

The front desk staff was very friendly and patient, even when there was a language barrier.

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....

Every thing was simple and efficient, nice work by staff.

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long