Overall good, but some staff members have a rather poor attitude and can easily mess up pre-confirmed emails.

No queues, rented a Camry but it wasn't available, switched to a Pajero, waited 5 minutes.

Well, I rented a Yaris but got a free upgrade to a CRV. There wasn't a car seat available for young infants, so we had to bring our own. Overall, the experience was quite good. The English accent was rather strong, so you need to listen carefully.

Returning the car was super quick, it took less than a minute.

Car rental was really quick, swipe the deposit, sign a few names, provide a phone number, then you get the car outside ---- the parking lot is just outside the door, note the scratches when picking up the car, inform them of full fuel on return, sign another name and drive away. Return was also very quick. Overall, a very good experience.